If you want to return a product or get a refund for it, you should first contact the seller directly. Every seller has made unique policies for their store with respect to issues like a refund or returning an item. If you could not come up with a solution even after contacting the seller, or you were unable to contact the seller, you can initiate a case. With Trendzz case system, cases regarding orders that are not delivered or are not as the product description presented it are sorted out.
Here are a few important things to be mindful about:
Delivery date, processing time, and the “dispatch by” date make up the eligibility of any case.A case can be opened if an item is not delivered or is not exactly what was described in the description.
A non-delivery is when a buyer placed an order but did not receive the product even after going through all the purchasing processes.
This case occurs in situations when:
Trendzz does not consider the seller responsible for delays in the delivery of products if they can provide valid proof of dispatching the product on time and to the same address that was mentioned on Trendzz receipt. If the product was dispatched on time and you have a tracking number, then you may file a claim for non-delivery with the delivery company.
A product is not as described if the buyer can show through pictures and other means that the product is not what the seller described it to be in the product’s description and photos. A few examples of such cases are:
Not-as-described cases can also be filed for a product with late delivery. This can be a case in a situation where the product was ordered for a specific date, e.g., Christmas, Thanksgiving, but the seller was unable to deliver at the agreed-upon date. Since the products are of no use after the date, the product is considered to be late delivered.
If a product is similar to the seller’s description details, then it does not fall under the not-as-described case.
Some disputes and transactions are ineligible for case system for example:
If a seller does not respond to the buyer’s claims or resolves a case, then the buyer can approach Trendzz and we will review the case. Trendzz has the right to take any case under its review for many reasons, including inactivity of the seller, refusal of providing service by the seller, or abusive behavior by the seller of any kind. We can also close any case because of a lack of interaction from either the seller or the buyer. We can also issue a refund on the seller’s behalf if they cannot resolve the case.