A chargeback is the return of the money or credit when an unwanted or incorrect transaction occurs from a credit card. This fund is either returned to the credit card company or PayPal.
On Trendzz, the credit card company or PayPal tells us about the chargeback and can ask for more information like transaction amount, delivery, and refund proof of any sort. Trendzz has to respond to this request as quickly as possible.
Fraud – This is when a credit card owner claims that they did not authorize any transaction from their card. It happens when the credit card number is used by someone who does not own it or does not have permission to use it.
Non-Delivery – This happens when a buyer does not receive the ordered product even after paying for it and passing through all purchasing steps.
Not as Described – In this case, a buyer receives the ordered product, but it is not exactly what was described in the listing of Trendzz.
Return – A credit card owner can request a chargeback if they are not satisfied with the product they purchased. This dissatisfaction can be because of multiple reasons, like a damaged product.
A credit card owner can contact their credit card company or PayPal and request a refund of the transaction with the above-mentioned reasons.
Trendzz gets reports of chargebacks from credit card issuers like banks, credit card companies, and PayPal. These reports are then investigated for their authenticity and finding a solution to the dispute. If more information is required from your side to resolve the dispute, you will be contacted on the e-mail ID linked with your Trendzz account.
Upon contact, you will be given a time limit to respond within it. If you are unable to do so, then Trendzz can possibly refund on your behalf, and it can result in the possible suspension of your store. However, if Trendzz can resolve the dispute without contacting you, we have the right to do so.
When a chargeback is filed against a seller, a proper investigation is conducted by Trendzz. In most cases, you will be asked to refund the order from your store. However, Trendzz also has the right to refund the product on your behalf. In most cases, you will be informed as a seller by Trendzz that the refund has been made from your payment account.
Instead of issuing a refund for the order, Trendzz debits your payment account. This is because of the restriction that comes in place once a chargeback is initiated. The payment processor puts it in place to ensure that no double refund is done by you and Trendzz both.
Although preventing chargebacks completely is not possible, you can take some steps to prevent it from happening as a seller:
Always use a secure shipping method to ship your products. It should provide a valid tracking or delivery confirmation ID for you or the buyer to track the order in the progress of the delivery.
If further information is required, you will be asked within a timeframe to respond with the answer.