Trendzz’s Seller Protection Policy offers more peace of mind to eligible sellers. When you are an eligible seller, Trendzz will help you in resolving cases, investigating chargeback, and other issues that your store faces. This policy explains the steps you need to take to become an eligible seller and the types of items and transactions that are covered in this policy.
This policy is a part of Terms of Use, and to achieve the status of an eligible seller, you need to follow this policy and Terms of Use.
No application is required to become a part of Seller Protection, all eligible sellers are enrolled in it. To ensure that your store is covered, follow these steps:
Follow these steps to ensure that your orders are covered by Trendzz Seller Protection Policy:
Any transaction or item is considered not eligible for Seller Protection if the order was processed even after it being pointed out by Trendzz as fraudulent, invalid, or under investigation.
If your store and the order, in particular, qualifies as an eligible one for Seller Protection, then Trendzz will assist you in resolving non-delivery, not-as-described, and chargebacks cases. We may ask for more information in order to provide you the best help. For non-delivery, not-as-described, and chargeback cases, you have to reply to inquiries within 3 calendar days or as per the time frame given by Trendzz. If you are unable to provide us the required information, we may not be able to help you in any way in the dispute. Please remember that we can’t guarantee a solution to the dispute in your favor.